All products made in Illinois, USA! TURNAROUND TIME AS OF JANUARY 1, 2021 IS 10-14 BUSINESS DAYS. BUSINESS DAYS DOES NOT INCLUDE WEEKENDS OR HOLIDAYS. TURNAROUNDTIME DOES NOT INCLUDE SHIPPING TIME

Policies

PRODUCT INFORMATION
 

Q: Does this Motor get Warm/Hot?
A: Yes, these Motors do get warm, but completely normal. It is important to keep them in a well-ventilated area. They do over time get a little noisy, that’s all normal from wear and tear.

Q: Can Motor Be Replaced?
A: Yes, you can replace these motors at a reasonable price!

Q: How do I take care of my motor?
A: Keep motor in a well-ventilated area. Motors do get warm that is very normal and to be expected. WE DO NOT WARRANTY THE MOTOR! We make sure all motors work, and are tested and ran for 2 hours prior to shipping. These Motors can run back-to-back, but you do need to have a cooling period between each cup. Otherwise, you will over heat your motor. Let motor cool for at least 10 minutes in between to insure you don’t burn out your motor. After time motors will make noise, that’s normal wear and tear.

Q: How do I take care of my arms/rods?
A: Don’t screw the detachable arms in all the way. They are NOT meant to go all the way on, just a few turns. If you turn it too much it will lock on, and then you can damage the motor trying to get the arm off. When you attach the arms to the adaptor on turner, HOLD the adaptor as you are screwing in the arm so you don’t put too much pressure on the motor. DO NOT ALLOW MOTOR TO TURN WHEN TIGHTENING THE ARM ON, you will over torque it and burn out the motor. Repeat this process when taking arm off the turner as well.

Q: Do you make the motor?
A: We do not make these motors, over torqueing the arm can cause damage we are not reliable or held responsible for.

Q: Will I receive instructions with my turner?
A: Yes, please make sure you read the turner instructions that will be given to you with your order.

Q: What’s the difference between 2/3 RPM and 5/6 RPM Motors?
A: The only difference between the Motors, are the 5/6 motor is a little faster. It spins a full rotation 2 times to every one time of the 2/3 motor. So, it’s twice as fast.

Q: What motor speed is better for me?
A:
If you are just looking for a basic turner to epoxy then the 2/3 would be your best bet. If you’re a beginner, we recommend the 2/3 Motor as well. This is usually just a preference; some people just prefer and like the faster motor.

Q: Can I choose my motor speed?
A: We let our customers choose between the two, to give our customers more options. We let you mix and match too and custom make your turner to your liking.

GENERAL INFORMATION

Q: What are your turnaround times?
A: Turnaround times vary, and are more frequently updated in our Facebook group. All turners and inserts are made to order items, and will need time to make. We do NOT keep inserts in stock since we provide a wide variety of options. So PLEASE make sure you can wait our Estimated Turnaround Times before purchasing. We try to keep the turnaround time posted on the front page of your website to ensure you are aware before you purchase.

Q: Are there times your turnaround times are extended?
A: Yes, there are times where we will need to extend turnaround times up to 14 business days. It is not common, but during some holiday seasons, orders are more frequent, therefore the turnaround time is extended.

Q: What does the turnaround time include?
A: Turnaround time begins from the first business day your order is received and paid for until the order has shipped. Turnaround time does not include shipping or transit.

RETURNS/REFUNDS/CANCELLATIONS
 

Q: Do you accept returns?
A: We do not accept returns. We will stand behind our product, and will help you resolve your matter in a timely manner from the date of delivery. Must provide video/picture proof, so we can assess to see if this is a warranty within 30 days of receiving your product. 

Q: Can I cancel my order?
A: We do not accept cancellations. Due to the nature, materials, and work into making these turners, you are not able to cancel your order at any time.

SHIPPING
 

Q: Can you tell me the status of my order after it has been shipped?
A: I can only tell you what your tracking number shows. Once your package is received by either UPS, it is in their hands and I no longer have responsibility of your order. You will receive a tracking number once your order has shipped which you can check with the shipping carrier, and see any shipping updates. Otherwise, I don't have any more access or knowledge of your order than you.

Q: What is ROUTE and why is it automatically added to my cart?
A:
Route is additional shipping insurance for your product. Route automatically connects to everything you’ve ordered from all your favorite retailers while allowing you to visually track your packages, anytime, anywhere. Add Route Package Protection at checkout and unlock full package protection and seamless resolution for order issues. Route is not required but is highly recommended. Route offers you "peace of mind" package protection for all of your orders at an affordable price. The cost to you is only around 1.5% of the cart value to fully protect your package in the event that it is lost, damaged, or stolen. 

Q: Who do you use for shipping?
A: We currently use UPS to ship all of our products.

Q: How will I know when my order has been shipped?
A: You will automatically receive an email with your tracking number once your shipping label is created. After your shipping label is created, it may take up to 5 business days for your order to go into transit, and tracking to be updated.

Q: Are there ever shipping delays?
A: Shipping delays are common with any small business, especially during holiday seasons. Shipping delays are not something we can control, but we do our best to get our product to you as fast as possible.

DAMAGES
 

Q: What if my turner is damaged during transit?
A: First things first, take pictures of the damaged area and the box it came in showing where the damage is. Once you have pictures, send an email to denostumblerturners@gmail.com, with the pictures and your order number. Pictures of the package, item and all of the original packing material is very critical in order to file a claim with UPS as well as Route shipping insurance (if you bought the extra insurance at checkout). It is the buyer’s responsibility to start a claim with Route and UPS. If your claim is approved, we will begin on a replacement turner. You will be responsible for sending the original turner back to us to receive a new replacement turner. If you refuse to send the original, damaged cup back to us, you will not receive a replacement turner. You must write return to sender on the damaged box with all contents that came in the box and send it back before we move forward with sending a replacement turner.

Q: Are you able to repair any damages if something happens to my turner over time?
A: Yes. Customers are responsible for shipping cost to us if you would like us to repair any damages. Customers will also be responsible for any additional materials cost needed to repair any damages. We will do the repairs free of charge.